Transcend Store FAQs & Help Center

Registering on the Transcendstore website is a simple process. Follow these steps to create your account:

Visit the Website: Open your web browser and go to www.transcendstore.com

Click on 'Sign Up': On the homepage, locate the ‘Profile’ icon at the top right corner of the page, and Click on the 'Sign Up/Sign In' button. You will be redirected to the Sign In/Sign Up page https://www.transcendstore.com/login.php. Click on the ‘Sign Up’ button from the left side banner https://www.transcendstore.com/register

Provide Your Information: Fill out the registration form with your details. You'll pkely need to enter your First Name, Last Name, Email Id, Mobile Number, and Password (Min 6 characters, 1 capital letter, numeric and special characters), and Confirm the Password.

Click on Terms and Conditions if you wish to read https://www.transcendstore.com/terms-of-use

Verify Your Email: After submitting the form, an OTP verification email will be sent to the email address you provided. Check your inbox for emails with OTP. Enter the OTP received, and you successfully registered yourself!

Log In: Once your email is verified, you can log in to your newly created account using your email and password.

Logging in to the Transcendstore website or mobile app is a straightforward process. Follow these steps to access your account:

For the Website:

Visit the Website: Open your web browser and go to www.transcendstore.com

Click on 'Sign Up': On the homepage, locate the ‘Profile’ icon which is near the top right corner of the page, and Click on the 'Sign Up/Sign In' button. You will be redirected to the ‘Sign In’ page https://www.transcendstore.com/login.php

Enter Your Credentials: In the login form, enter the ‘Email address’ and ‘Password’ associated with your account.

Click 'Sign In': After entering your credentials, select reCAPTCHA and Click the 'Sign In' button to access your account.

If you've forgotten your password for the transcendstore website, don't worry – you can easily reset it using the following steps:

Visit the Website: Open your web browser and go to www.transcendstore.com

Click on 'Sign Up': Look for the 'Sign Up' button on the homepage, locate the ‘Profile’ icon at the top right corner of the page, and Click on the 'Sign Up/Sign In' button. You will be redirected to the ‘Sign In’ page https://www.transcendstore.com/login.php

Forgot Password: Below the login fields, youll typically find a pnk labeled "Forgot Password?". Click on this link https://www.transcendstore.com/forgot-pass.php

Enter Your Email: You'll be prompted to enter the email address associated with your account. Input the email address and proceed by Clicking on the ‘Submit’ button.

Reset Email: An email will be sent to the provided email address with ‘OTP’ to reset your password. Check your inbox and spam folder if needed.

Enter OTP: In the email, you'll find OTP to initiate the reset of your password. Enter the OTP in the required field on the website and Click on the ‘Submit’ button, you can set a new password then.

Set a New Password: Follow the instructions on the reset password page to set a new password for your account. Choose a strong and secure password.

Log In: After successfully resetting your password, you will be redirected to the login page, enter your email address, and the newly created password. Click 'Sign Up' to access your account.

You can view your User Details by following these steps:

Login: Start by logging in to your account on our website.

Access Profile: After logging in, navigate to your user profile. The profile icon is located at the top right side of the page.

Login & Security: Within your profile, locate and select the "Login & Security" option. This is where you'll find details related to your account and login information.

www.transcendstore.com/profiledisplay/index.php

By following these steps, you'll be able to access and review your ‘User Details’ conveniently. If you encounter any difficulties or have further questions, our support team is here to assist you.

To update your password, follow these steps:

Go to https://www.transcendstore.com/profiledisplay/index.php?p=1

• Click on the profile icon.
• Select "Login & security."
• Choose the option for "Change password."
• Enter your "Current Password."
• Set your desired "New Password."
• Confirm the new password by entering it again in the "Confirm Password" field.
• Click on the "Save" button.
• A prompt will appear asking, "Do you wish to save these changes?" Choose either "Yes" or "No."
• If you select "Yes," your password changes will be saved successfully.
• You will be redirected to the login page, where you can use your updated password to log in.

To Add or Delete a shipping address, follow these steps:

To Add a new shipping address:

Go to https://www.transcendstore.com/profiledisplay/user-address.php?n=1

• Once you're on the "Shipping Address" page, click on the "Add New Address" button.
• Fill in the required details for the new shipping address, such as recipient name, address, city, postal code, address type, and contact information.
• After providing the necessary information, click the "Save" button to add the new shipping address to your account.

To Delete a shipping address:

Go to https://www.transcendstore.com/profiledisplay/user-address.php

• On the "Shipping Address" page, locate the address you want to remove.
• Click on the "Remove" button next to the address you wish to delete.
• A confirmation prompt may appear; confirm the deletion to remove the selected address from your account.

To Edit an existing shipping address:

Go to https://www.transcendstore.com/profiledisplay/user-address.php

• Navigate to the "Shipping Address" section.
• Find the address you wish to edit and click on the "Edit" button associated with it.
• Make the necessary changes to the address details.
• Once you've finished editing, click the "Save" button to update the changes to the existing shipping address.

By following these steps, you can easily manage your shipping addresses according to your preferences.

To access your Order Details and Order History, please follow these steps:

https://www.transcendstore.com/profiledisplay/your-orders.php

• Click on the profile icon in the top-right corner of the page.
• Select "Your Orders" from the dropdown menu.

By following these steps, you will be able to view all your order summaries under the "Your Orders" section. This will provide you with the information you need about your past and current orders.

To register on the website, please follow the steps outlined below:

• Open the Transcendstore Website: Go to the official Transcendstore website by entering the following URL in your web browser's address bar: https://www.transcendstore.com/index.php
• Access Your Profile: Once on the website's homepage, locate and click on the "Profile" icon. This icon is typically found in the header menu bar at the top of the webpage.
• Access Sign In/Sign Up Page: Within the profile section, you will see options for signing in or signing up. Click on the "Sign In/Sign Up". This action will direct you to the "Sign In" page.
• Navigate to Sign Up Page: On the "Sign In" page, you will find a "Sign Up" option. Click on the "Sign Up" button to proceed with the registration process.
• Provide Required Details: A sign-up page will appear, prompting you to enter all the necessary details for creating your account on the Transcendstore website. This typically includes information such as your name, email address, password, and any other required details.
• Review Terms and Conditions: Before finalizing your registration, click on the "Terms and Conditions" link to review the terms associated with using the Transcendstore website. It's important to understand and agree to these terms before proceeding.
• Complete Registration: After entering your details and agreeing to the terms, click on the "Sign Up" button to complete the registration process.
• OTP Verification: Upon clicking the "Sign Up" button, the website might prompt you to provide an OTP (One-Time Password) that will be sent to the email address you provided during registration. Check your email for the OTP and enter it into the designated field on the website.
• Submit OTP: After entering the OTP, click the "Submit" button to verify your identity. This step ensures that the registration process is secure and that you have access to the email address you provided.
• Home Page Display: Once you've successfully entered the correct OTP and submitted it, you will be directed to the home page of the Transcendstore website. This confirms that your registration process is complete and you are now a registered user on the platform.

By following these steps, you will be able to successfully sign up for an account on the Transcendstore website and gain access to its features and services.

To update your mobile number on the website, please follow these steps:

• Login to the Website: Start by logging into the website using your registered "Email ID" and "Password." https://transcendstore.com/login.php
• Access User Profile: Once logged in, click on the profile icon, typically represented as a user avatar or your profile picture.
• Navigate to "Login and Security": From the profile options, choose "Login and Security." This is where you can manage your account's security and personal information.
• View User Details: Within the "Login and Security" section, you will find your user details displayed, including "First Name," "Last Name," "Email ID," and your current "Mobile Number."
• Edit Mobile Number: To update your mobile number, click on the "Edit" button next to your details. This action will allow you to make changes to your "Mobile Number," "First Name," and "Last Name."
• Save Changes: After editing the necessary details, click on the "Save" button. A prompt will appear, asking if you want to save these changes.
• Confirm and Save: If you want to proceed with the changes, confirm by selecting "Yes" or a similar option. After confirming, a message will appear on the screen indicating that your changes have been saved successfully.
• Confirmation Message: You will receive a message stating "Changes saved successfully." Click on the "OK" button to acknowledge the message and continue.

By following these steps, you can update your mobile number on the website and ensure that your account information remains accurate and up to date.

We understand that you have expressed a desire to delete your account with Transcend, and we're here to assist you with that process. Please follow the steps below to successfully delete your account:

• Visit the Website: Open your preferred web browser and navigate to Transcend's website by entering the following URL: https://www.transcendstore.com.
• Sign In: Log in to your Transcend account using the "Email ID" and "Password" associated with your account. If you are not already logged in, please do so.
• Access Your Profile Menu: After logging in, click on your profile icon, usually located in the upper right corner of the page. This will open a dropdown menu with various options.
• Navigate to Login & Security: From the dropdown menu, select the "Login & Security" option. This is where you can manage your account settings.
• Click on the Three Vertical Dots: In the "Login & Security" section, you will see three vertical dots (•••). Click on these dots.
• Select "Delete Account": From the menu that appears, choose the "Delete Account" option. This will initiate the account deletion process.
• Verify Your Identity: To ensure the security of your account, you will be prompted to re-enter your account password. This step is essential to confirm your identity.
• Confirm Deletion: After entering your password, you will be asked to confirm your decision. Please select "Yes" to confirm that you want to proceed with deleting your account.

Please note that once your account is deleted, all your purchases and associated data will be permanently lost.

We appreciate your interest in the Transcend Store Web App, and we want to make the login process as straightforward as possible. Here are the simple steps to log in to the Transcend Store Web App:

• Visit the Web App: Access the Transcend Store Web App by clicking on the following link: https://webapp.transcendstore.com/welcome
  You can also copy and paste this URL into your web browser.
• Click on "Login": On the Transcend Store Web App homepage, you'll find the "Login" option. Click on it to proceed with the login process.
• Enter Your Credentials: You will be directed to the login page. Here, provide your registered "Email ID" and "Password" associated with your Transcend Store account.
• Click "Login": After entering your credentials, click the "Login" button to authenticate your account.

That's it! You will now be successfully logged in to the Transcend Store Web App, where you can explore and manage your account with ease.

we are pleased to provide you with the necessary information.

After Registration, If you purchase both the Hindi and English language packs, we are delighted to inform you that you can indeed use these languages on separate devices. Specifically, you can access your Hindi language pack on your primary device, while enjoying the English language pack on your secondary device. This will allow you to tailor your experience to your language preferences seamlessly.

Your purchased language pack can be accessed on up to two devices simultaneously. To use it on an additional device, please log out from one of the currently active devices first.

The Transcend app is accessible on laptops and desktops via the web app link www.webapp.transcendstore.com. Please note that some features like Highlights and Notes are disabled on the web app for security reasons.

To log in, visit the Transcend Webapp login page, enter your registered email and password, and reset your password if necessary.

Verify that your email address is active and correctly entered and check your spam/junk folders. If the issue persists, try again later, or contact support.

The Transcend app is available for both iOS and Android platforms, and you can install it from the Play Store and App Store or by directly clicking on the respective store links shared by email.

• Go to the Website: Visit www.transcendstore.com.
• Scroll down to find the ‘APP DOWNLOAD’ section.
• Click on ‘Download.’
• Choose the correct processor type for your Desktop or MacBook
• Click on the ‘Download’ button.

Here are the steps to purchase the language pack for "Myself" in a standard format:

• Visit the Website: Open your web browser and go to the website http://www.transcendstore.com.
• Login: Log in to your account using your registered "Email ID" and "Password."
• Select "eBooks and Audio Books": From the website's menu, choose "eBooks and Audio Books."
• Add to Cart: Browse and select one or multiple language packs of your choice by clicking on the "Add to cart" button for each item.
• Review Cart: To review your selected items and proceed to checkout, click on "Cart" from the website's menu.
• Checkout: In the checkout page, select the "eBooks and Audio Books" option. Here, you will find the order summary displaying "Subtotal" and "Total cost" details. Click on the "Checkout" button to proceed.
• Provide Personal Details: You will be prompted to enter your personal details, including your "Name," "Email ID," and "Mobile number." Review the "Order summary."
• Place Order: After verifying your personal information and order summary, click on the "Place order" button.
• Payment Portal: You will be redirected to the Payment portal of HDFC bank, where you will find billing information, the total "Amount," and your "Order number."
• Select Payment Method: Choose a payment method from the available options, which may include Wallet, HDFC Credit and Debit Card, Other bank Credit and Debit card, UPI, or Net banking.
• Complete Payment: Follow the prompts to complete the payment process based on your chosen payment method.
• Successful Payment Confirmation: After successful completion of the payment process, you will receive a message on the screen that says, "Thank you! Your purchase of the language pack is complete. Begin your reading and listening journey through the Transcend App." It will also display your "Order number."
• Access Purchased Content: You can now access the "eBooks and Audiobooks" of the purchased language pack on the Transcend mobile application.

By following these steps, you can successfully purchase the language pack for "Myself" through the Transcendstore website and enjoy your selected content on the Transcend App.

To purchase a Gift, Transcend language pack for someone, please follow the steps outlined below:

• Open the Transcend Website: Launch any web browser and visit the official Transcend website at https://www.transcendstore.com/index.php
• Navigate to eBooks & Audio Books: From the website's menu, select the "eBooks & Audio Books" section.
• Select "Gift Transcend": Within the "eBooks & Audio Books" section, find and click on the "Gift Transcend" option. This is the section where you can purchase gift language packs.
• Add Gift Pack to Cart: Browse through the available gift language packs and choose the one(s) you'd like to gift. Click the "Add to Cart" button to include the selected gift pack(s) in your shopping cart.
• Checkout and Details: Proceed to the checkout page. Here, you will need to enter the recipient's details, including their Recipient “Name," "Mobile Number," and "Email ID."
• Place Order and Payment: Click on the "Place Order" button. This will initiate the payment process. You will be redirected to the HDFC payment gateway for payment processing.
• Select Payment Method: On the HDFC payment gateway, select your preferred payment method from the available options. Complete the payment as per your choice.
• Successful Payment: Upon successful payment, the recipient will receive an email notification containing their login credentials, including a "User ID" and "Temporary Password."
• Recipient Access: The recipient should download the "Mobile Application" provided by Transcend to access the gifted language pack. They can also access the content using the "Web Application."
• Notification for Sender: As the sender, you will receive an email notification stating that the recipient has started using the gifted language pack. This notification confirms that the gift has been successfully delivered and utilized.

By following these steps, you can successfully purchase and gift a Transcend language pack to someone, providing them with access to valuable content for their reading and listening pleasure.

To make a "Bulk Purchase" of language packs, kindly follow these step-by-step instructions:

• Access the Transcend Website: Open a web browser and go to the official Transcend website: https://www.transcendstore.com/index.php
• Login to Your Account: Use your registered "Email ID" and "Password" to log in to the website.
• Navigate to eBooks & Audio Books: From the menu, choose the "eBooks & Audio Books" section.
• Select "Bulk Purchase": Within the "eBooks & Audio Books" section, locate and click on the "Bulk Purchase" option.
• Download Excel Template: Click the "Download Template" button. This action will download an Excel file template that you need to complete with relevant information.
• Fill in Excel Template: Open the downloaded Excel file and provide the required details such as "Name," "Email ID," "Mobile Number," and "Language Pack Required" for each user. This template allows you to make a bulk purchase for a minimum of "2 users" and a maximum of "100 users."
• Discount: You will be able to avail flat 10% discount only on minimum 8 or more than 8 user records.
• Save Excel File: After completing the Excel file, save it to your device. Enter the email address correctly. Once the order is created, it cannot be changed or modified.
• Upload Excel Template: Return to the website's "Bulk Purchase" section and click the "Upload Template" button. Upload the Excel file you've filled out.
• Review Uploaded Data: The uploaded data will appear on the bulk purchase screen with details such as "Sr. No," "First Name," "Last Name," "Email," "Mobile Number," "Language Pack," and "Pack Price." You can delete the template or reupload it if needed.
• Proceed with Bulk Purchase: Click the "Proceed" button to initiate the processing of the bulk purchase data.
• Order Details Page: Once the data is processed, you will be redirected to the "Order Details" page.
• Review Order Summary: Verify the "Order Summary" on this page. If everything is correct, click the "Checkout" button to proceed to payment.
• Payment Options: On the payment page, you'll find both "Online" and "Offline" payment options.
• Offline Payment: If you choose the "Offline" payment option, you can select methods like "Cheque," "Demand Draft," "NEFT," or "RTGS." Provide the required details, complete the reCAPTCHA, and click "Submit" to process the order.
• Online Payment: For online payment, you can select options like "Wallet," "HDFC Credit and Debit Card," "Other Bank Credit and Debit Card," "UPI," and "Net Banking." Choose your preferred payment method and complete the transaction.
• Confirmation Message: Once the payment is successfully made, you'll receive a confirmation message on the screen. This message will include an Order ID and confirm the successful purchase of the bulk language packs.
• E-mail Confirmation: The recipient will receive an email containing their temporary login credentials. These credentials are provided to grant them initial access to the platform.

By following these steps, you'll be able to make a bulk purchase of language packs on the Transcendstore website, facilitating access to educational and engaging content for a group of users.

You can purchase multiple physical books of various languages at a time from the Transcendstore website. You do not need to buy a language pack to purchase physical books. The steps for purchasing physical books are as follows:

1. Open the Website: Launch your web browser and go to the Transcendstore website using the following URL: https://www.transcendstore.com/index.php
2. Login: Use your registered "User ID" and "Password" to log in to your account on the website.
3. Navigate to "Book" Menu: Once logged in, navigate to the "Book" menu on the website.
4. Select Language: From the dropdown menu, choose the desired language for the books you want to purchase.
5. Add Books to Cart: Browse through the available physical books in the selected language. You can add multiple books of different languages to your cart based on your preferences.
6. Add to Cart: For each book you want to purchase, click the "Add to Cart" button next to it. This action will add the selected books to your shopping cart.
7. Review Cart and Proceed to Checkout: After adding the desired books to your cart, click on the "Cart" icon or link. Review the books in your cart to ensure accuracy. Then, proceed to the checkout process.
8. Complete the Payment: At the checkout page, you will need to provide the necessary details and choose your preferred payment method. Follow the prompts to complete the payment process.

By following these steps, you will be able to successfully purchase physical books from the Transcendstore website. Remember that you can choose books from different languages and add them to your cart without the need to purchase a language pack.

Certainly, the Transcendstore website offers a variety of options to purchase multiple Language packs simultaneously:

• Myself Option: Through the "Myself" option, you have the flexibility to purchase either a single language pack or multiple packs for your personal use.
• Gift Transcend Option: The "Gift Transcend" option enables you to buy and gift one or more language packs to your family members, friends, or loved ones.
• Bulk Purchase Option: With the "Bulk Purchase" option, you can acquire one or multiple language packs for different users in a single transaction. It's important to note that there's a minimum requirement of 2 records for a bulk purchase, while the maximum limit is set at 100 records.

Feel free to choose the option that aligns with your preferences and requirements. Whether you're purchasing for your own enjoyment, gifting to others, or making a bulk purchase, the Transcendstore website offers versatile choices to suit your needs.

To view the details of the "eBooks and Audio Books" included in a language pack, please follow these steps:

• Login to Your Account: Start by logging into your account using your registered "Email ID" and "Password."
• Access eBooks and Audio Books: After logging in, select the "eBooks" and "Audio Books" option from the website's main menu.
• View Language Pack Details: Under the respective language pack, click on the "Details" button. This action will direct you to a list of "eBooks" and "Audio Books" associated with that particular language pack.
• Explore the Content: On the "eBooks and Audio Books" details page, you will be able to explore the contents of the language pack. You'll find a comprehensive list of available eBooks and Audio Books.
• Check eBook and Audio Book Totals: As you browse through the list, you can see the total number of "eBooks" available, along with the total number of book pages. Similarly, you will also find the total number of "Audio Books" included in the language pack, along with the total hours of audio content available.

By following these steps, you will have a clear view of the "eBooks and Audio Books" included in the selected language pack. This will help you better understand the content available and make the most of your reading and listening experience.

We at transcend offer exclusive collection of over 8000 hours of audio recordings, 600+ free eBooks, with ease of listening and reading in your own choice of language (11 languages). You need to purchase the choice of language pack offering audio hours and we avail free eBooks of that purchased language pack.

We provide sample audio files for each audiobook in every language pack available on our website. To access them, simply click on the 'eBook and Audiobook' option and then select the 'Details' button for your preferred language pack. From there, you can choose the book name, which will take you to play the audio sample.

Upon successfully purchasing the Language pack, you have the option to access the eBook and audiobook content either by utilizing our Transcend Mobile app or through the Transcend Web app.

Transcend mobile app brings the entire divine library to you with just a tap on your screen.

World’s first app with over 8000 hours of audio recordings which comes with 600+ free eBooks, with ease of listening and reading in your own choice of language (11 languages), accessible on multiple devices.

We offer One time purchase and Lifelong use on two devices.

To access the Language pack content via the Transcend Web app, please follow these steps:

Key Features:

• Highlight Text: Users can highlight any text within an eBook.
• Copy Text: Selected text can be copied within the app to add notes or share quotes.
• Add Flashcards: Flashcards can be created to test your knowledge.
• Share: Selected text can be shared as a quote via social media apps.
• Add Notes: Users can add personal notes within the eBook.
• Font Size: The font size within eBooks can be adjusted for comfortable reading.
• Theme Selection: The background theme of the eBook can be changed.
• Alignment: Users can choose their preferred alignment for eBook text.
• Playback Speed: Audiobook playback speed can be adjusted.
• Sleep Timer: A sleep timer can be set for Audiobooks.
• Bookmarking: Users can bookmark their position in an Audiobook & E-Book.

Gift yourself and your loved ones this timeless collection of spiritual literature. Explore our eBooks and Audiobooks section today at https://www.transcendstore.com/ebooks.

For corporate and festive gifting, make it easy with our bulk purchase option. Gift multiple language packs to a minimum of 2 and a maximum of 100 recipients and enjoy a flat 10% discount on 8 or more bulk orders. Visit https://www.transcendstore.com/bulk-upload/ to get started.

Additionally, check out our exclusive collection of physical books and curated collections on our Transcendstore website. We'll deliver them right to your doorstep.

• Books: https://www.transcendstore.com/books
• Curated Collection: https://www.transcendstore.com/curated

You can explore the feature of app by downloading from the relevant options-

• Play store: https://play.google.com/store/apps/details?id=com.bbt.transcend
• App store: https://apps.apple.com/in/app/transcend/id6448913630
• Or try using Web app on browser: https://webapp.transcendstore.com

The Prices of Language packs in US dollars are as mentioned below:

• Login to Your Account: Start by logging into your account using your registered "Email ID" and "Password."
• Access eBooks and Audio Books: After logging in, select the "eBooks" and "Audio Books" option from the website's main menu.
• View Language Pack Details: Under the respective language pack, click on the "Details" button. This action will direct you to a list of "eBooks" and "Audio Books" associated with that particular language pack.
• Explore the Content: On the "eBooks and Audio Books" details page, you will be able to explore the contents of the language pack. You'll find a comprehensive list of available eBooks and Audio Books.
• Check eBook and Audio Book Totals: As you browse through the list, you can see the total number of "eBooks" available, along with the total number of book pages. Similarly, you will also find the total number of "Audio Books" included in the language pack, along with the total hours of audio content available.
• Search Box: On the right-hand side, you will be able to view the “Search Box” in which you can check which eBooks and audio books are available by typing their names to find out.

We have made the website very transparent. All features of the Transcend app have been listed and demo videos showing the features. Kindly refer to the demo videos link below:

All the launch videos regarding the launch of Transcendstore website and Application are in the below link:-

Kindy refer to News interviews and press release regarding the Transcend app.

Certainly! Here's a concise set of steps to listen to a sample of books on transcendstore.com:

Visit https://www.transcendstore.com/home

Click on "eBooks & Audio books."

Choose your preferred language and click on "Details."

Click on the book name, and the sample audio will start playing.

Yes, you can login to two different devices with the same credentials and read the same eBook (e.g., Bhagavad Gita) same chapters simultaneously.

When both the user navigates out of the eBook, the location of the user who closed the eBook last will be saved.

Yes, you can login to two different devices with the same credentials and read the same eBook (e.g., Bhagavad Gita) different chapters simultaneously.

When both the user navigates out of the eBook, the location of the user who closed the eBook last will be saved.

Yes, you can login to two different devices with the same credentials and read two different books simultaneously.

When both the user navigates out of the eBook, the location of the user who closed the eBook last will be saved.

Yes, you can login to two different devices with the same credentials and listen the same audio book (e.g., Bhagavad Gita) same chapters simultaneously.

When both the user navigates out of the audio, the position of the user who paused the audio and closed the audio book last will be saved.

Yes, you can login to two different devices with the same credentials and listen the same audio book (e.g., Bhagavad Gita) different chapters simultaneously.

When both the user navigates out of the audio, the position of the user who paused the audio and closed the audio book last will be saved.

Yes, you can login to two different devices with same credentials and listen for e.g., Bhagavad Gita in one device and Srimad Bhagavatham Canto 1 in second device.

Yes, you can login to two different devices with same credentials and listen Bhagavad Gita audio book in one device and read Bhagavad Gita eBook in second device simultaneously.

Yes, you can login to two different devices with same credentials and listen to Bhagavad Gita in one device and read Srimad Bhagavatham Canto 1 in the second device simultaneously.

While direct downloads of eBooks and audiobooks are not available due to licensing and copyright restrictions, you can enjoy streaming them online with a stable internet connection123

Rest assured, your notes and highlights will be synchronized across all your devices for a seamless experience.

Currently, the app does not support exporting notes or highlights outside the app.

We do not provide free eBooks or Audiobooks, but you can explore our offerings through sample eBooks and Audiobooks.

Our Audiobooks are narrated by devotees who are professional voice-over artists and have undergone a thorough proof-hearing process by the Transcend Team, with no AI involvement.

To resolve audio playback issues, please disable battery optimization for the Transcend app on your device. Follow the specific steps provided for Android devices. Additionally, try basic solutions such as restarting the app and checking your network connectivity.

To purchase a physical book from the Transcendstore website, please follow these steps:

• Access the Website: Open your web browser and visit the official Transcendstore website using the URL: https://www.transcendstore.com/index.php
• Sign In: Sign in to your account using your registered login credentials.
• Home Page: Once you're logged in, you will be directed to the home page of the website.
• Navigate to Books: From the menu bar, click on the "Book" option to access the selection of available books.
• Browse Books: Browse through the displayed books and find the one you wish to purchase. Click on the image of the book to proceed to its dedicated page.
• Check Pin Code Serviceability: On the book page, you will find a field to enter your "Pin code." Enter your pin code and click the "Check" button to determine if the delivery service is available for your location.
• Adjust Quantity: You can adjust the quantity of the book you wish to purchase by clicking on the "+" or "-" buttons.
• Buy now: Click the "Buy Now" button to add the selected book to your cart. You will be redirected to the cart page.
• Proceed to Checkout: On the cart page, click on the "Checkout" button to proceed.
• Address Selection: On the checkout page, you will need to select the address where you want the physical book to be delivered.
• Place Order: After selecting the delivery address, click on the "Place Order" button. This will redirect you to the HDFC payment page for completing the transaction.
• Make Payment: On the HDFC payment page, complete the payment using your preferred payment method.
• Payment Status: Once the payment is successfully processed, you will see a payment status message confirming the completion of the transaction.

By following these steps, you can successfully purchase a physical book from the Transcendstore website and have it delivered to your specified address.

To purchase a physical book from the Transcendstore website, kindly follow these steps:

• Access the Website: Open your preferred web browser and visit the official Transcendstore website using the URL: https://www.transcendstore.com/index.php
• Log In: Sign in into your account using your registered login credentials.
• Home Page: After successful login, you will be directed to the website's home page.
• Navigate to Books: Click on the "Book" option in the menu bar to access the selection of available books. This action will take you to the book page.
• Add to Cart: On the book page, locate the book you wish to purchase and click the "Add to Cart" button. A confirmation message will be displayed indicating that the selected book has been added to your cart.
• View Cart: To proceed, click the "Cart" icon in the menu bar. This will direct you to the cart page.
• Proceed to Checkout: On the cart page, click the "Checkout" button to proceed with the purchase process.
• Select Delivery Address: During checkout, an address type page will be displayed. Here, select the address where you want the physical book to be delivered.
• Place Order: After choosing the delivery address, click the "Place Order" button. This will lead you to the HDFC payment page for payment processing.
• Complete Payment: On the HDFC payment page, fullow the prompts to complete the payment using your preferred payment method.
• Payment Status: After successful payment, a payment status message will be shown, confirming the successful completion of your purchase.

By adhering to these steps, you can seamlessly purchase a physical book from the Transcendstore website and expect timely delivery to the address you've selected.

To purchase a Curated collection of books from the Transcendstore website, please follow these steps:

• Access the Website: Open your web browser and go to the official Transcendstore website using this URL: https://www.transcendstore.com/index.php
• Log In: Sign in to your account using your registered login credentials.
• Home Page: Once logged in, the website's home page will be displayed.
• Navigate to Curated Collection: From the menu bar, click on the "Curated Collection" option. This will take you to the Curated Collection Book page.
• Check Pin Code Serviceability: On the Curated Collection page, you will find a field where you can enter your "Pin code." Enter your pin code and click the "Check" button to verify if the delivery service is available for your location.
• Adjust Quantity: Use the "+" or "-" buttons to increase or decrease the quantity of the Curated Collection.
• Quick View: Click on "Quick view" to see all the books included in the selected Curated Collection.
• Add to Cart or Buy now: To purchase the Curated Collection, click the "Buy Now" button. This action will take you to the cart page. Or click the "Add to Cart" button. A confirmation message will appear, indicating that the book has been added to your cart. To proceed, click the "Cart" icon in the menu bar. This will take you to the cart page.
• Proceed to Checkout: On the cart page, click the "Checkout" button to proceed with the purchase.
• Select Delivery Address: During checkout, you will need to select the delivery address where you want the physical book to be sent.
• Place Order: After selecting the delivery address, click the "Place Order" button. This will redirect you to the HDFC payment page.
• Complete Payment: On the HDFC payment page, fullow the instructions to complete the payment using your preferred payment method.
• Payment Status: After successfully completing the payment, a payment status message will be displayed, confirming the successful purchase of the Curated Collection.

By following these steps, you can successfully purchase a Curated Collection of books from the Transcendstore website and have them delivered to your specified address.

We would like to inform you about the current language availability for our Curated Collection on the Transcendstore website.

Currently, the Curated Collection is exclusively offered in the English language. Our commitment to providing the best shopping experience to our customers drives us to continuously assess opportunities for enhancing our offerings.

Rest assured, we are diligently working on expanding the language options for the Curated Collection to make it more accessible to a broader audience. When new languages are incorporated, we will update our website and other communication channels to keep you informed.

In the meantime, we encourage you to explore the Curated Collection in English, as it showcases a handpicked selection of products and content that we believe you will find valuable.

If you have any specific language preferences or if there are other features or improvements you would like to see on our website, please do not hesitate to share your feedback with us. Your input is invaluable to our continuous improvement efforts.

• Access the Website: Open your preferred web browser and visit the official Transcendstore website using the URL: https://www.transcendstore.com/index.php
• Log In: Sign in to your account using your registered login credentials.
• Home Page: After successful login, you will be directed to the website's home page.
• Navigate to Books: Click on the "Book" option in the menu bar to access the selection of available books. This action will take you to the book page.
• Search option: On the top right-hand side, you will be able to view the "Search box" option.
• Search box: Type the first 3 letters of the book name for which you are trying to search the book. You will be able to view all the book names as per the 3 letters typed in the search box.
• Curated Cullection: In the curated cullection, you need to type the book name in the search box, and then it will show you the result. Once you click on the required book name, the "Search Result" window will open. Click on the "Curated cullection" tab to find the required book.

We would like to inform you that currently in Transcend app we dont have the option to Purchase Individual Audiobooks and eBooks.

Currently, our E-books and Audio Books are available through language packs that can be purchased to suit your preferences. The language packs offer a diverse range of content and allow you to fully enjoy our collection.

Yes, you are free to buy different language packs using multiple email IDs, all linked to the same mobile number.

Your address is essential for billing and invoicing, ensuring accurate financial records and transparency in transactions.

The Language Pack offers lifelong access after a one-time purchase, with no restrictions on accessing the included eBooks and Audiobooks.

Yes, an EMI option is available, allowing you to spread the cost of the Language Pack over a chosen tenure.

The process for replacing or exchanging damaged physical books is outlined below:

• Contact Customer Care: Reach out to the customer care team through the provided communication channels to initiate an exchange or replacement request for the damaged book.
  • support@transcendstore.com
  • Contact Us form
  • Live chat option
• Share Image of Damaged Book: As instructed by the customer care team, send an email containing a clear image of the damaged book you received. This will help the team assess the condition of the book.
• Request Approval and Confirmation: After receiving your email with the image, the customer care team will review your request. Upon approval, you will receive an email confirming the acceptance of your request for replacement or exchange.
• Arrange Reverse Pick-up: Once your request is approved, the team will organize a reverse pick-up service. This means they will arrange for the damaged book to be collected from your provided address.
• Collect Damaged Book: On the scheduled date and time, the designated courier service or logistics team will pick up the damaged book from your location.
• Issue Replacement Dispatch: After the successful collection of the damaged book, the customer care team will proceed with the process of issuing a replacement. The replacement book, which is in good condition, will be dispatched to the address you provided during the initial communication.

By following these steps, you can replace or exchange a damaged physical book efficiently and receive a new copy in good condition at your address. Remember to maintain open communication with the customer care team throughout the process for smooth coordination.

To verify the serviceability of a pin code, adhere to the subsequent steps:

• Visit the Website: Access the website by navigating to www.transcendstore.com using a web browser.
• Sign In: Log in to your account using the provided "Email ID" and "Password" associated with your account.
• Select "Books" Option: Once logged in, locate and select the "Books" option from the website's menu.
• Choose a Physical Book: Browse through the available physical books and click on the title of any book you desire.
• Check Pin Code: On the book's information page, you will find a "Check Pin code" textbox. Enter the specific pin code you wish to verify for serviceability in this textbox.
• Initiate Check: After entering the pin code, click on the "Check" button provided next to the textbox.
• View Serviceability Status: Upon clicking "Check," the website will display a message indicating whether the entered pin code is "Serviceable" or "Not Serviceable."

By following these outlined steps, you can easily determine whether a particular pin code is serviceable or not, ensuring a smooth shopping experience on the Transcend Store website.

Mobile number associated while placing the order will be used for delivery, you cannot change it once the order is in transit.

To update your mobile number for future orders on the Transcendstore website, follow these steps:

• Visit the Website: Access the website by entering www.transcendstore.com in your web browser.
• Sign In: Log in to your account using the provided "Email ID" and "Password" associated with your account.
• Access Profile Settings: Once logged in, locate and click on the "Profile" icon, typically represented as a person's silhouette or initials.
• Navigate to Login and Security: From the profile options, select "Login and Security." This section is where you can find your account's security-related settings.
• View User Details: In the "Login and Security" section, you will be able to see your user details, including your current mobile number.
• Edit Mobile Number: Click on the "Edit" button next to your mobile number. This action will enable you to modify your mobile number.
• Enter New Mobile Number: Enter the new mobile number you wish to use for future orders.
• Save Changes: After entering the new mobile number, click on the "Save" button to confirm your changes.
• Confirmation Prompt: A confirmation prompt will appear asking, "Do you wish to save these changes?" Click on "Yes" to proceed with saving the updated mobile number.
• Changes Successfully Saved: After confirming, you will receive a message confirming that your changes have been saved successfully.

By following these steps, you can easily edit your mobile number on the Transcendstore website, enabling you to use the updated number for future orders and enhancing the security and convenience of your account.

We wanted to take a moment to inform you about our delivery process to ensure you have a clear understanding of what to expect.

Maximum Delivery Time:

We are committed to providing you with efficient and timely service. Our maximum delivery time for your orders is 5-6 working days.

Dispatch Time:

Typically, our orders are dispatched within 4-5 working days after purchase.

Delivery to Your Provided Address:

Following the dispatch, your order will be on its way to the address you've provided. We strive to ensure that your package reaches you as swiftly as possible.

Verify that your email address is active and correctly entered and check your spam/junk folders. If the issue persists, try again later, or contact support.

It's great to know that the Transcendstore website offers a variety of payment options for different types of purchases. Here's a summary of the available payment modes and options:

Users can make Online payments for Individual and Bulk purchases through various payment methods, including:

• UPI (Unified Payments Interface)
• Wallets
• HDFC Bank Credit and Debit Cards
• Other Bank Credit and Debit Cards
• Net Banking

Users can make Offline payments for Bulk purchases through various payment methods, including:

• Cheque
• Demand Draft
• NEFT
• RTGS

You can reach Transcend customer support at support@transcendstore.com, or you have the option to engage in a live chat on the website. Kindly provide us with the order and transaction details to assist you with the double payment issue.

Upon verification of the details, we will initiate the refund process, and we request your patience while you check your bank statement for refund confirmation.

To prevent payment failures, especially when making online payments, please consider the following precautions:

• We recommend using a single payment tab to complete the transaction. Avoid attempting payment from multiple tabs simultaneously.
• Do not cancel or refresh the payment page once you have initiated the transaction.
• Ensure that you enter the correct payment details accurately.
• Wait for the payment to be successful and for the "Thank you" page or confirmation message to be displayed after the payment is processed.

By following these steps and staying organized, you can reduce the likelihood of failed payments and disruptions in services.

We accept various online payment methods, including UPI, Wallets, Credit/Debit cards, and Net banking. EMI is also available, while offline options are reserved for bulk purchases.

• Language pack change requests will be accepted only if the requested change is from a higher-priced language pack to a lower-priced one. Example: A user who purchased the English language pack can request to change to the Hindi language pack, but not vice versa.
• Requests must be made within three (3) days from the date of purchase.
• No refunds will be provided for any remaining amount after the change.
• Users who have purchased more than one language pack may replace only one (1) language pack with another.
• Language pack change requests will be accepted only if the language pack was purchased individually. If any language pack is received via Gifting, Bulk-Purchase, or Life Membership, a change in the language of the pack/exchange request will not be accepted
• If any discount code is used while making the purchase of the language pack, a change in the language of the pack/exchange request will not be accepted
• Transcend reserves all rights to modify the Terms of Use at any time.

For any inquiries or assistance regarding language pack exchanges, please contact our customer support team at support@transcendstore.com

Yes, Bangladeshi users can now make purchases on the Transcend website using Taka currency. Here is how:

• Open the Website: Go to www.transcendstore.com
• Prices in Taka: You will see the prices displayed in Taka currency by default.

A language pack subscription gives you access to audiobooks and eBooks in the language you choose. Each subscription is valid for 1 year and renews automatically unless cancelled.

We currently offer Yearly Subscription Plan:

• Access to audiobook and eBook content on 2 devices simultaneously
• Compatible with all supported platforms – Transcend Mobile and Desktop app

• All Transcend subscription plans are non-refundable
• All Transcend subscriptions renew automatically at the end of each billing period. You can cancel anytime if you want